Questions, problems, refunds.

That's the main reason people buy one. The adapter doesn't use your PC's Bluetooth at all — it has its own radio that talks only to your controller, and your PC just sees a wired controller. Dropouts, lag and constant re-pairing caused by PC Bluetooth (weak built-in chips, flaky drivers, a radio shared with headphones and mice) go away.

If it doesn't fix yours, send it back within 30 days for a full refund.

It's built for the PlayStation 5 DualSense wireless controller. That's the one it's tested against and the one we support.

It is not a universal adapter — it isn't for Xbox pads, Switch Pro controllers, or the older DualShock 4.

Not to play. No driver, no launcher, no background app, no account. The adapter presents itself to Windows as a wired controller, so Windows already knows what to do with it.

That's also why it works on a machine with no internet connection, and why it keeps working after a Windows update.

To change settings or update the firmware, get the free Windows app. Playing never depends on it.

Yes, and that's the entire reason to buy one. Because Windows sees the same device it would see over a cable, games get the full feature set — trigger resistance, textured rumble, all of it.

Plain Bluetooth is what strips those out. A cable keeps them but keeps you tethered. The adapter is the version where you get both.

500 Hz out of the box. The Windows app has a switch with three settings: 250 Hz, 500 Hz and full speed.

250 and 500 Hz send reports on a fixed, steady schedule. Full speed removes the cap and forwards every report the instant it arrives — the lowest latency, but the actual rate depends on your hardware. The panel's Measure button shows you your real number.

Yes. Steam sees a controller and its own controller support handles it normally, including Steam Input if you use it.

One adapter holds one controller at a time. For two-player local you'd want two adapters — they don't interfere with each other.

Swapping the paired controller takes about five seconds, so a single adapter is fine if the second controller is only occasional.

Windows 10 and 11 are what we build and test for, so that's what we'll promise.

It presents as a standard wired controller, so it may well work elsewhere — but we haven't tested it and won't claim it. If you try it somewhere unusual, tell us how it went and we'll add it here.

Unplug it, wait a full five minutes, plug it back in, and pair again. That fixes the large majority of pairing problems — the wait is what lets both sides forget a half-finished attempt.

If that doesn't do it: try a USB port directly on the motherboard, make sure the controller is charged, and remove the controller from your Windows Bluetooth device list if it's in there. The setup guide has the longer version.

Almost always this is the controller having been paired to something else in the meantime — a PS5, or another dongle. The controller drops its side of the link and needs putting back into pairing mode with PS + Create.

If it still won't take after a five-minute reset and a fresh pair, email us. Some early units shipped with a firmware bug in exactly this area and we'll get you onto the current build.

Open the Windows app with your controller on, go to the Update tab and press Check. If there's a newer build it tells you what changed, and nothing installs until you press the button. Your settings and paired controller survive updates.

Updates are free and optional. The firmware page has the release notes and a by-hand method.

Firmware 0.9.3 only works on a registered adapter. If the app says yours isn't registered, email us — it's a quick fix and nothing is damaged.

Get the dongle out from behind the PC. A steel case between the dongle and you costs more range than anything else. That's what the extension cable in the box is for.

It's designed for couch-to-desk distance in one room, not for reaching another floor of the house.

Turn the controller on first: the adapter only shows up on your PC while a controller is connected to it. Wait for the adapter's light to go solid green, then look again.

Still nothing? Try another USB port, and close Steam or any other controller software for a moment — they can hold the dongle open. If it still won't appear, email us.

One year on the hardware from the day it arrives. If it fails in normal use we repair or replace it and cover the cost of doing so.

Email [email protected] with your order email and what's happening. There's no form and no ticket number.

Yes — 30 days from delivery, for any reason, including "I just didn't like it". Return shipping is on you; the refund is the full purchase price.

Email first so we know it's coming.

Usually within five business days — these are built by hand in small batches. You get an email with tracking the moment the label prints.

US delivery is a few days after that. Canada is typically 7 to 21 days in transit. We ship to the US and Canada only for now.

On Canadian orders, possibly — import duties and taxes are set by Canada and collected on delivery, not by us. They aren't included in the price and we have no way to pay them on your behalf.

Shipping itself is free and tracked, from Arizona.

The United States, plus Canada, the UK, Ireland, Australia, New Zealand, Germany, France, Italy, Spain, the Netherlands, Belgium, Austria, Portugal, Sweden, Denmark, Finland, Norway, Switzerland and Poland.

Somewhere else? Email us — if we can get it there reliably, we'll add it.